Want some compelling reasons to invest more in your customer service efforts? How about some great facts to help you map out your customer experience strategy?
Maybe you?re just interested in the latest trends and statistics. Don?t worry, you?ve come to the right place.
Here are the 10 most useful customer service infographics I?ve ever come across that I hope you will find useful.
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My Favorite Statistic:
86% of consumers have quit doing business with a company over a bad customer experience.
Source: Click Software
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My Favorite Statistic:
79% of consumers still prefer to use the telephone to interact with a customer service center.
Source: Zendesk
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My Favorite Statistic:
21% of social customers will spend more for excellent service vs 11% of non-social customers.
Source: Parature
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My Favorite Statistic:
52% of unsatisfied customers spread the word about the bad service they received.
Source: Zendesk
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My Favorite Statistic:
97% of respondents say an online experience influenced whether they would buy a product or service from a brand.
Source: Econsultancy
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My Favorite Statistic:
62% of consumers have used social media for customer service issues.
Source: Zendesk
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My Favorite Statistic:
72% of consumers have a more favorable view of a company if they have a customer service app.
Source: Nuance
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This infographic shows you how to calculate customer lifetime value with a step-by-step example for Starbucks Coffee.
KISSmetrics
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My Favorite Takeaway
Twitter is a secret weapon for customer service, with brands like Jetblue and Comcast using it to publicy address customer concerns.
Source: Zintro
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A great collection of 25 influential people in the customer service space. I highly recommend following these thought leaders on social channels like Twitter, and interacting with them through their blogs.
Source: MindTouch
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TOP 10 CUSTOMER SERVICE TRENDS FOR 2012
DOWNLOAD THE FREE 6 PAGE REPORT!
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